HOW DO I CONFIRM MY ORDER STATUS?
your order will been confirmed via email. we ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. please check your spam folder in case our email was redirected there.
I CANNOT PLACE AN ORDER ONLINE.
no problem; reach out to our whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
CAN I CANCEL OR AMEND MY ORDER?
all orders once confirmed with an order number cannot be cancelled.
however, you can modify the order for size or product provided the order. contact us on wa number and we will try to help you exchange the size. if the item has already been sent, the shipping is the customer’s responsibility. the team will happily assist you.
HOW DO I APPLY MY GIFT CARD?
in the case of a gift card, simply use the code provided to you on email at the end of the checkout process. gift card can be used for purchases made online and in-store.
HOW CAN I PAY FOR MY ORDER?
in-store purchases: can be done through the following payment methods: cash, card, amex and upi.
online purchases: can be done through the following payment methods: card, amex and upi. please note that we accept cod for online purchases.
WHERE DO WE DELIVER?
we ship and deliver all our orders all indonesia area only and internationally selected countries
WHERE IS MY ORDER SHIPPED FROM?
all online orders are shipped from our fulfilment centre located in malang, east java
WHAT ARE THE DELIVERY CHARGES?
all online orders from momosays.com all deliveries will follow the prices and shipping costs through existing delivery services.
international orders have an additional charge which is mentioned at the time of checkout basis the delivery address.
DO YOU HAVE A STORE PICK UP OPTION?
kindly reach out to either of the stores on call or whatsapp mentioning that you would like to have something purchased. once billing is confirmed, the product can either be picked up in person from the store or can be delivered at the cost of the customer by booking a local courier service.
WHICH COURIER DO WE USE?
delivery of goods will be via delivery services such as jne, jnt and lion parcel shipping aggregator makes sure to assign the strongest courier partner to ship your order at the earliest.
HOW CAN I TRACK MY ORDER?
you will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. for international orders, we use a local courier service provider and will contact you personally on the tracking number for the same. additionally, an order confirmation message is shared with you on your registered whatsapp number.
WHY IS MY ORDER NOT SHIPPED AFTER IT IS CONFIRMED?
due to logistic issues out of our control, there may occasionally be a delay in shipping your order. do not worry as we are only looking to fulfil all orders that are confirmed.
I HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
Kindly drop a message on our WA number with the order number as well as pictures of proof on the defects. once confirmed, our team will response back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
MY ORDER HAS AN INCORRECT/MISSING ITEM. WHAT DO I DO?
kindly drop a message on our WA number with the order number as well as pictures of proof on the defects. once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
CAN I EXCHANGE AN ITEM?
We have an exchange policy of 7 days from the date of receiving the product for online orders and date of billing for store purchases. to place return/exchange request, click here within 7 days of receiving the item.
catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. we reserve the right to not accept a return if;
• the products are returned after use.
• the products are damaged.
• the products do not have all the tags.
HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?
• Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days
• You can also walk into either of our stores located unggul sports centre, malang, east java 7 days of purchase to initiate an exchange.
CAN I RETURN THE PRODUCT FOR A REFUND?
• We do not have a refund policy due to the limited quantities we produce. hence, all orders are final. all returns are strictly accepted and refunded only via a gift card to the customer. however, in rare and exceptional cases, where a transaction fails or an order id is not generated, an automatic refund will be initiated to your source account within 5-7 business days. for more info, please send a message and the team will be happy to assist you.
WHAT IS MY RIGHT SIZE?
all products from momosays are accompanied by a size guide so you can determine the size that suits your body or the desired product. our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
CAN I GET A GST RECEIPT FOR MY ORDER?
Yes, simply send us a message and the team will facilitate a gst invoice against your order.
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?
for custom orders, kindly send message to our WA number and the team will reach out to you shortly.
WHERE ARE YOU LOCATED?
Office and factory :
Jl. Karang Jati No.Desa, RT.03/RW03, Karangjati, Ardimulyo, Kec. Singosari, Kabupaten Malang, Jawa Timur 65153
Phone :
Offline store :
Jl. Raya Karanglo No.84, Karanglo, Banjararum, Kec. Singosari, Kabupaten Malang, Jawa Timur 65153
MY TRANSACTION HAS FAILED. WHAT DO I DO?
IF YOU HAVE RECEIVED AN ORDER CONFIRMATION EMAIL AND A FOLLOW-UP EMAIL MENTIONING THAT YOUR TRANSACTION HAS FAILED, DO NOT WORRY. YOUR ORDER WILL BE SHIPPED AS THIS WOULD BE A GLITCH WITH OUR PAYMENTS AGGREGATOR. ONCE AN ORDER NUMBER HAS BEEN GENERATED, YOUR ORDER WILL BE SHIPPED AND DELIVERED AS PER OUR POLICY.
HOW DO OUR NEW DROPS WORK?
we usually announce our upcoming designs and collections on our official instagram account @momosays_ We recommend following us on instagram to stay updated with our latest releases and drops. once the designs are announced, they are available to purchase on our website.
WHAT IS A PRE-ORDER?
A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. please make sure to read the product description on orders that are of pre-order status.
